Non-public personal information collected
We collect non-public personal information in the following situations:
(a) You open and maintain an account with our company,
(b) You ask us about the financial products or services we provide.
Specifically, we collect non-public personal information through the following channels
(a) Account opening documents and any other forms you submit to us (such as name, address, social security number, tax return number, assets and income);
(b) Trades we conduct or deal with us (including account balances, cash deposits / withdrawals);
(c) Institutions outside R24 (such as information provided by credit rating agencies);
(d) Browse the R24 website (cookies can be used to track your activities while browsing the website, but will not be used to obtain your personal information unless you provide such information with your understanding);
(e) Direct consultation with R24 products or financial services (such as trading with MT4).
Share non-public personal information
We will not sell or rent client information. Except as permitted by law, we will not disclose non-public personal information of current or former clients to any non-affiliated third parties or affiliates. We can share information in the following situations:
(a) Provide information to service providers on account management and services, including lawyers, accountants, auditors, and other professionals;
(b) Provide information to associated companies to provide you with continuous personal advice and assistance on the products and services you purchase through us and introduce you to other products and services that may be useful to you;
(c) Provide information to non-associated companies to perform services on behalf of R24, but only to promote financial products or services provided by R24; provide information at the request of summons, court orders, judicial procedures, or provide information to regulation authorities;
(d) Provide information to prevent fraud, unauthorized transactions (such as money laundering), claims, or other liabilities. If you are not a potential client of R24, we may share some or all of your personal information with non-affiliated organizations as permitted by law. However, it should be noted that we only share such information with service providers that sell our products or services. Moreover, the information we provide does not include credit information (such as credit history and net value) or income information;
(e) The law allows you to "refuse" that we share non-public personal information about you with associated and non-associated companies in certain circumstances, that is, you can instruct R24 not to disclose such information. We do not share your information with any affiliates or third parties that cause the right of rejection. Therefore, you do not have to choose to decline. If we want to disclose your information in a manner inconsistent with this policy in the future, we will notify you in advance and allow you to refuse to disclose such information.
We take security measures for personal information stored on the R24 website, use various tools such as firewalls and data encryption, and require you to enter a unique user name and password before you can view account information online, thereby protecting your account information. In terms of internal security procedures, we only allow managers or employees who must know this information to perform services for our clients to view non-public personal information. At R24, we value the protection of non-public personal information of clients and potential clients and will continue to do our best to convince you that our information protection measures will meet your needs.
Update your non-public personal information
We strive to maintain the completeness and accuracy of your and your account information. If you think our records are wrong or incomplete, please let us know, and we will investigate and correct any inaccuracies as soon as possible. You can also contact us via the following phone number or email address to update the information. If writing by letter, please indicate your name, mailing address, and telephone number, and if possible, please also indicate your account number.